Frequently Asked Questions

We source our coffees from around the world from Central and South America to as far as Indonisia. We only source coffee that are are Specialty Grade with a cupping score of 84 and above. We do this to ensure that we continuouslly serve high quality standards while also supporting coffee farmers by paying them more per pound.

We are not a certified organic coffee roasting company for various reasons including costs associated with certification, having a seperate equipment, tools and room. 

 We do source some coffees from organic certified farms - However, once our coffees enter into our roaster, it is no longer considered organic.

We absolutely do! We work with a number of different businesses on finding the right solution for their coffee program. We offer solutions for beans, equipment, supplies as well as consultation. 

To learn more fill out this contact form here and we will respond within 1-2 Business Days.

Our standard bags are 12oz as well as 5LB offerings on most coffees

Our Coffee is sold at Market of Choice in various locations thoughout Oregon as well as our retail location in Hillsboro, Oregon. We also offer coffee at 185th Produce in Aloha, OR

We sell our coffees on our website, in store at our roastery in Hillsboro. You can also find more location on our Find Roasted by Mom page for more location thoughout Oregon.

We accept VISA, MasterCard, American Express and Discover. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

Coffee Beans Purchases: Due to the nature of our items we do not accept returns or exchanges once your item is shipped out.

If in the event there is damage upon receiving the item(s) we request all customers to take photos of the packaging and send them to info@roastedbymom.com If we determine damages were made during shipment we will either re-send the order again or replace item at no additional costs. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at info@roastedbymom.com

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on our tracking page & also signup for alerts on a courier website.

Store pickup is an option for customers who are local and live near our coffee roastery in Hillsboro, Oregon. This is a great option for those who dont want to pay for shipping and want to visit :)

Your order will be available at our shop:

2038 NE Alocleck Drive #219 Hillsboro, Oregon 97124

Orders are available for pickup at our Roastery Mon-Wed 9am-2pm | Thursday-Sunday 8:00am-2:00pm  We process orders either same day or Next day. This is subject to change due to holidays or other closures, If this occures we will notify the recipient on when their order is available for pickup.  

Store Pickups will be available for pickup for 7 business days. If the recipient does not pickup their order within that time frame we will cancel the order. We will make our best efforts to call and email the person who bought the items before the order is cancelled.

For example: 

Let's say you placed an order on a Monday, Order is ready on Thursday. If the item was not picked up during our business hours Thursday-Sunday of that same week, we will still have it available for pickup at the end of the following Sunday.

If you still cannot pickup your items and need to make arrangements to have it shipped, please contact us store@elliottmurrey.coffee